Contact Us
A person reads every one of these.
There are two ways to reach ALTShadi, and picking the right one gets you a faster answer. Most questions already have an answer on the FAQ or Support page — worth a look first.
General support
Account and sign-in trouble, profile and photo problems, guardians, subscriptions and billing, data export and deletion, or anything else about using the service. We usually reply within 1–2 business days.
Trust & safety
Someone behaving inappropriately, pressuring you for contact details before the mutual reveal stage, a profile you believe is fake, or anything that makes you feel unsafe. Report the person in the app as well — that is what puts the case in front of our safety team with the full context attached. Reports are confidential.
If you are in immediate danger, contact your local emergency services first. We are not an emergency service and cannot respond in real time.
What to include
The more of this you can give us, the fewer rounds it takes:
- The email address or phone number on your account — write from it if you can, so we can match you to it.
- What you were trying to do, and what happened instead.
- The exact error message, or a screenshot.
- Whether you were on the website or the mobile app, and roughly when.
Please don’t email us your password, one-time code, or payment card details. We will never ask for any of them.
Privacy, data and legal requests
Send requests about your personal data — access, correction, export, deletion, or an objection to how it is handled — to support@altshadi.com with “Privacy request” in the subject line. What we hold and the rights you have are set out in the Privacy Policy, and deletion is documented on the account deletion page. Questions about the Terms go to the same address.
ALTShadi is operated by ALTMatrimonial.