Support

We’re here to help.

Need a hand with ALTShadi? Email us at support@altshadi.com and we’ll get back to you, usually within 1–2 business days. For urgent trust & safety matters, write to trust@altshadi.com.

Common topics

Account & sign-in

You sign in with your phone number or email. If you can’t receive your code or access your account, email support@altshadi.com from the address or with the phone number on your account so we can help verify and restore access.

Profile & photos

You can edit your profile any time from Settings. Photos are blurred by default and only revealed after both parties consent — this is by design. If a photo isn’t uploading or displaying correctly, try again on a stable connection, then contact us if the issue persists.

Guardians

Guardians can help manage your matchmaking within a scope you control. You can review, change, or revoke a guardian’s access at any time in Settings, and your own decisions always take priority over a guardian’s.

Subscriptions & billing

Plan details are shown at purchase. Subscriptions bought through a mobile app store are managed in that store’s account settings (including renewals and cancellation). For billing questions about purchases made with us, contact support@altshadi.com.

Privacy, data export & deletion

You can request a copy of your data from Settings → Privacy → Export My Data, and you can delete your account from Settings → Account → Delete (a 30-day grace period applies before permanent erasure). See our Privacy Policy for full details on how your data is handled.

Reporting & safety

If someone behaves inappropriately, asks to move off-platform, or you suspect a fake profile, please report them in the app and email trust@altshadi.com. Sharing contact details before the mutual reveal stage is against our Terms, and we act on reports.

Still need help?

Email support@altshadi.com with as much detail as you can — the account email or phone, what you were trying to do, and any error message — and we’ll take it from there.